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Last updated: 15 October 2026
This policy applies to bookings made with Sunset Waves Surf / SW Surf for lessons, guiding, equipment rental and optional related services.
Cancel at least 24 hours before the confirmed lesson, guiding session, collection or delivery time to receive a refund of the amount paid for the cancelled service.
A customer cancellation received less than 24 hours before the agreed time is not normally refundable because staff, equipment and transport may already have been reserved.
Once a same-day booking is confirmed, it falls within the less-than-24-hour period and is not normally refundable. SW Surf may agree to a change when availability allows.
Failure to attend, collect equipment or be present at the agreed pickup or delivery point without notice is treated as a no-show and is not refundable.
Contact SW Surf as early as possible to request another date or time. A change is not guaranteed and depends on availability, conditions, staffing, equipment and transportation. A price difference applies when the replacement service costs more. If a lower-priced replacement is agreed, SW Surf will confirm whether a partial refund or credit applies.
A late arrival may shorten the service or make the planned location impractical. SW Surf may offer another available time or day, but lateness does not automatically qualify for a refund.
Safety and suitability take priority over the original location or time. SW Surf may:
The customer does not receive a refund merely because a different safe location or reasonable time is used. If SW Surf cannot provide the confirmed service and the customer does not accept a reasonable alternative, SW Surf will refund the undelivered service as required by applicable law.
Wave size, wave quality, weather, water conditions and crowd levels cannot be guaranteed.
If SW Surf cancels because the service, staff, equipment or agreed delivery cannot be provided, the customer may accept a reasonable alternative or receive a refund for the undelivered service. When a rental item is unavailable, SW Surf may offer an equivalent item only with the customer’s agreement.
Once a multi-day service has started, completed days are not refundable. A request to cancel remaining days is assessed using the 24-hour rule for each affected day. Any refund may be recalculated using the correct price for the shorter period; for example, removing days may remove a multi-day discount or free-delivery eligibility.
The media charge is refundable when cancelled at least 24 hours before the session or when SW Surf cannot provide it. It is not refundable after the media service has been performed or the files have been delivered, except where required by law.
Send the request by:
Include the customer’s full name, booking reference, service date and requested action. Cancellation is effective when SW Surf receives the message.
Approved refunds are returned using the original payment method when reasonably possible. Cash payments may be refunded by an agreed method. SW Surf will initiate a legally required refund without undue delay and within any mandatory period, including the applicable 15-day period under Moroccan consumer law where that rule applies. Bank or payment-processor processing time may be additional and is outside SW Surf’s control.
This policy provides contractual cancellation rights and does not remove mandatory rights under Moroccan Law No. 31-08 or another applicable law. Statutory withdrawal rules contain exceptions, including for certain leisure services supplied on a specified date or during a specified period. Each request will be handled according to the service and applicable law.
Choose surf lessons for all levels, local surf guiding for surfers with previous experience, or surfboard and wetsuit rental in Imi Ouaddar. Available year-round with expert local support and equipment suited to your level.
